Operations Manager - Customer Project @ Relief

About the job

🚀Join Relief Operations and redefine the standard for financial and commercial performance in manufacturing. 

TL;DR

💡 Position: Operations Manager - Customer Projects
📍 Location: Paris, 75003
💶 Compensation: ~50K + significant BSPCE package

🎯 Mission: Deploy Relief’s SaaS solution, enrich scalable playbooks, and ensure measurable client impact. 

🌟 Why joining us: Be at the core of Relief’s exceptional growth, working on high impact operations, with fast-track career opportunity 

🔍 Ideal candidate: Experienced (3-5 years in consulting or project management with proven results), Resourceful (to navigate complex client datasets and adapt quickly to new challenges) and Fluent in both French and English. 

Relief is an AI-powered SaaS revolutionizing how manufacturers achieve profitability by transforming how they quote and sell their industrial projects. Relief enables customers to build their commercial strategy based on industrial data in order to achieve commercial excellence in every project, and thus creates a new category of software - blending the strengths of ERPs and CRMs.

We are backed by OSS Venture, an industry-specialized startup studio with 15+ startups and 25+M€ revenue, with deep operational expertise. 

Our clients ? Industrial companies from 50 to 5000 employees, across multiple sectors like equipment manufacturing, surface treatment, precision engineering, advanced machining (...), all looking for application of cutting-edge tech into their real-world factory floors. 

Our Core Values :

• Transparency: We believe that the faster the information comes, the faster we can act with it. We act fast, embrace challenges, and learn from mistakes

• Empathy: If you understand the people in front of you, you can solve their problems and yours 

• Ambition: We build solutions that transform our clients’ businesses, always with the extra step. 

🎯 Your mission

We’re looking for an Operation Manager, at the heart of customer success at Relief, to lead the deployment of our solution right after sales close. Your mission ? Turn decisions into results, over a 3-month period. From onboarding to business impact, you’ll own every step of the customer journey from intuition-based quoting to data-driven decisions, and help us scale a category-defining product. 

🛠 Key responsibilities

1. Implement Relief for customers

• Frame Relief x Customer collaboration detailed objectives and plan

• Lead onboarding processes and facilitate high-impact client workshops

• Configure customer environment on Relief SaaS and collaborate with Product & Tech 

• Train customers’ user teams and foster product adoption, re-engage when needed (change management)

• Report to sponsors and monitor project success within agreed timeframe (3 months)

2. Generate and track value 

• Understand customer pain points and define innovative solutions 

• Act as a process expert to challenge implementation requests and increase benefits 

• Continuously grow customer’s value over time - through gradual activation of advanced product modules as well as increased quoting activity

3. Participate to Relief ops model design and growth 

• Co-structure and improve our deployment playbook to make it scalable

• Share field feedback with Product, Tech, and Business teams to influence roadmap and prioritization

• Contribute to internal tooling, processes, and onboarding methods to accelerate team ramp-up and operational excellence.

About you

🔍 What we are looking for

Must-have

• 3 to 5 years of experience in consulting or project management. 

• Strong project management skills, and experience working directly with senior executives (C-suite).

• Exceptional analytical skills with the ability to navigate, restructure, and derive insights from complex datasets. You’ll need to deeply understand client data from intricate industries and adapt it to align with Relief’s unique data structure and logic.

• Resourceful technical problem-solving with capability of quickly adapting to challenges and finding innovative solutions to complex operational problems.

• Strategic execution with the ability to deliver excellence under tight deadlines.

• Hands-on mindset, working closely with users and real-world problems. 

• Excellent customer relationship - bringing empathy and humility, though not afraid to speak up and take a stand.  

• Fluency in both French and English.

What will set you apart

• Experience in industrial or complex B2B environments.

• Exposure to complex software rollouts.

• A relentless attention to detail and a commitment to excellence.

🌟 Why joining us?

• Impact-driven mission: you’re making a real difference for manufacturers. 

• Unique opportunity: a 360° role - both hands-on and strategic - to go deep into manufacturing, SaaS environment, and tech scale up ops. 

• Ambitious & supportive team: you’re the first Ops team member and participate in setting the standards. 

• Career Growth: fast-track career opportunities within a fast-growing team.

Recruitment process

1. Screening (15 min - Visio): A conversation to understand your background and motivations.

2. Background deepdive (1h30) - with Amandine, Lead Ops - A deeper session to evaluate the fit between the candidate and the job.

3. Ops case study (1h30) - with Amandine and Mickaël, CEO - a concrete exercise to give you a feel for the role and see how you approach real-world challenges.

4. Final interview (1h) - meet with Jonas, CTO - to ensure alignment with our vision and values.