Founding Operations Manager

About the job

At Juno, we turn industrial complexity into performance.

Our AI-driven platform helps manufacturers transform massive amounts of data into real-time, actionable insights. Thanks to specialized AI assistants, production teams can optimize processes, predict issues before they arise, and boost operational excellence like never before.

From real-time monitoring to smart optimization and predictive production, Juno empowers industries to achieve peak efficiency — faster, smarter, and with full data traceability.

Discover more at juno.tech.

Our values :

→ Customer empathy: We do what we do for many reasons, but the main one is that we want to change the lives of real people, we don’t exist if we don’t have customers.

→ Set things in stone: We love processes, they help us work with boundaries.

→ It’s safe to fail: We are doers, and doers can’t learn without doing and failing.

→ Velocity: We are a startup, we can work fast for now.

→ Work life balance: We are humans not superheroes, it’s important to feel good in your personal life to work better.

Mission

As Founding Operations Manager, you will play a strategic role at the intersection of Customer Success, Project Management, and Product Delivery.

You are not just joining a startup — you’re joining as a key builder of the company’s operational foundation. You will structure our delivery engine, lead high-stakes deployments, and become a trusted partner for our industrial customers.

This role is ideal for someone who wants to own operations end-to-end, shape internal playbooks, and eventually grow into Head of Ops or even COO.

Juno is in its early stages, which means you’ll wear multiple hats across Operations, Pre-Sales, and Product when needed. Flexibility, problem-solving instincts, and a hands-on attitude are key to succeeding and growing with us.

Responsibilities

• Sales to Ops Handover: You collaborate closely with Sales and may occasionally support pre-sales activities to ensure a seamless client experience.

• Feature Needs & Scoping: You capture evolving client needs, scope new features alongside Product, and are not afraid to step into the Product team when necessary.

• Issue Management: When users face bugs or issues, you are responsible for communicating with QA to ensure a quick resolution.

• Understand the client's production context and adapt your language to their specific needs.

• Analyze customer data (often with the help of LLMs) to identify key patterns and recommend production optimizations.

• Train users and demonstrate how to get the most relevant results using our solution.

• Manage projects from data analysis to C-level discussions.

• Ensure deployments are well-organized and completed as quickly as possible.

• Support transversal initiatives across Operations, Sales, or Product depending on the company priorities.

Performance indicators

• 0% churn during pilot, deployment, and run phases

• Reduced time for data understanding and cleaning

• Reduced customer onboarding time

About you

Skills and experience

• Engineering or equivalent degree

• 4 to 5 years of experience in project management in SaaS or data-driven environments

• Strong track record in project delivery and customer-facing execution

• You have a natural affinity for the industrial sector and are deeply passionate about new technologies

• Strong organizational skills

• Excellent communication, with the ability to adapt to different stakeholders

• Fluent in French and English (written, spoken, and read)

Overall expected behaviors

• Leadership and motivational ability

• Problem-solving and conflict resolution

• Adaptability, attention to detail and resilience

• Collaborative mindset and continuous improvement orientation

• Comfortable working in uncertainty and wearing multiple hats

• Entrepreneurial spirit with a strong hands-on mindset

What success looks like

• Internal processes are streamlined and scalable

• Client deployments are delivered on time and with high satisfaction

• Operational issues are proactively identified and resolved

What’s in for you

• A healthy, supportive environment fostering personal development

• Strong ambition paired with an innovative project

• A young, dynamic team that values mutual support

• The network of a startup studio that has launched 12 startups to date

• Good health insurance with Alan and 50% refund of the Navigo metro card

• Salary: €55k to €70k gross per year, depending on experience with stock options (BSPCE)

Career path

Head of Operations or COO